Terms & Conditions

Service terms and conditions

Terms and Conditions

Last updated: September 2024

1. Agreement to Terms

By using the services of FAT CARS LTD, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Company Information

Company Name: FAT CARS LTD
Registration Number: 9171366
Registered Address: 23-25 Boothley Road, Blackpool, England, FY1 3RS
Email: [email protected]

3. Services

FAT CARS LTD provides courier and delivery services throughout Britain. Services include but are not limited to:

  • Same-day delivery
  • Next-day delivery
  • Express courier services
  • Freight transport
  • Document delivery
  • E-commerce delivery solutions

4. Booking and Payment

  • All bookings must be made through our official channels
  • Payment is due as agreed upon booking confirmation
  • Prices are subject to change without notice
  • Additional charges may apply for special requirements

5. Customer Responsibilities

  • Provide accurate pickup and delivery information
  • Ensure packages are properly prepared and labeled
  • Declare hazardous or valuable items
  • Be available at specified pickup and delivery times
  • Comply with all applicable laws and regulations

6. Prohibited Items

We do not transport:

  • Illegal substances or contraband
  • Hazardous materials without proper declaration
  • Perishable items without special arrangement
  • Items exceeding our size and weight limits
  • Fragile items without proper packaging

7. Liability and Insurance

  • Our liability is limited to the declared value of the package
  • Insurance coverage is available for valuable items
  • We are not liable for consequential or indirect damages
  • Claims must be reported within 24 hours of delivery

8. Delivery

  • Delivery times are estimates and not guaranteed
  • We may attempt delivery up to three times
  • Signature may be required for delivery confirmation
  • Additional charges apply for failed delivery attempts

9. Cancellation and Refunds

  • Cancellations must be made before pickup
  • Cancellation fees may apply
  • Refunds are processed within 5-10 business days
  • No refunds for completed deliveries

10. Privacy and Data Protection

Your personal information is protected in accordance with our Privacy Policy and applicable data protection laws.

11. Dispute Resolution

Any disputes arising from these terms will be resolved through negotiation or, if necessary, through the courts of England and Wales.

12. Changes to Terms

We reserve the right to modify these terms at any time. Updated terms will be posted on our website with the revision date.

13. Contact Information

For questions about these Terms and Conditions, please contact us at [email protected] or at our registered address.